To perform the three interviews, I chose three UF students that use the web services very differently, but fall in the same unmet need, which is the unified UF student website.
After interviewing the first student for several minutes, the unmet need comes when he wants to purchase Gator tickets, and he spends some time figuring out in which of the multiple websites he needs to access to make the purchase, which is the Gator1central. The second student's problem begin when he wants to add classes for his next semester, and so he needs to nagivate through all of the sites to find out where to perform this task. The third and last student want to pay his tuition and does not know where to do this, this is when and where his unmet need begins.
When the students become aware of their unmet need, the first thing they do to figure out their problem is ask other students, as every student has to go through the same websites, the issue in this situation is that most students that still do not know how to use the services are Freshmen, and most of the other students they know are other Freshmen who are on the same page. Other ways of finding a solution is to speak to advisors or simply to hussle their way through all of the websites, which is not ideal
In the end, these interviews helped me realize where exactly the unmet need starts in different students and what they are doing to figure out how to fulfill this need
After interviewing the first student for several minutes, the unmet need comes when he wants to purchase Gator tickets, and he spends some time figuring out in which of the multiple websites he needs to access to make the purchase, which is the Gator1central. The second student's problem begin when he wants to add classes for his next semester, and so he needs to nagivate through all of the sites to find out where to perform this task. The third and last student want to pay his tuition and does not know where to do this, this is when and where his unmet need begins.
When the students become aware of their unmet need, the first thing they do to figure out their problem is ask other students, as every student has to go through the same websites, the issue in this situation is that most students that still do not know how to use the services are Freshmen, and most of the other students they know are other Freshmen who are on the same page. Other ways of finding a solution is to speak to advisors or simply to hussle their way through all of the websites, which is not ideal
In the end, these interviews helped me realize where exactly the unmet need starts in different students and what they are doing to figure out how to fulfill this need
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